THE ACCOUNTABILITY SERIES: A Forgotten Mission Statement, Part 2
a.k.a. - The Holding OhioHealth Hospital Accountable Series
The Accountability Series is a call for change — a public record and a reminder that patients deserve to be heard. Healthcare accountability should be standard, not a battle that injured patients and their families are forced to fight, only to be dismissed and left to pick up the pieces alone.
Through this series, I’m opening a window into an ongoing campaign — it’s an invitation for hospital decision-makers to finally step up after more than four years of denying the abuse and injuries I sustained by one of their surgeons. I am drawing from my personal malpractice journey, yet it mirrors untold numbers of malpractice journeys where the injured have been and will be shut out and failed by rigid, inhumane brick wall systems.
OhioHealth is the responsible hospital corporation. I will address each email message to their “Leadership” teams, which includes their president and other top administrators. Copies may also be sent to employees, the media, lawyers, and patient advocates.
We’re all human, and injuries happen. Medical professionals need and deserve legal protection, but so do patients. This is about accountability and systemic reform, not a personal attack.
This is about addressing the imbalance of power and confronting hypocrisy.
Subject: A Forgotten Mission Statement, Part 2 - 9/15/25
Dear OhioHealth Leadership Team:
A business mission statement is a mirror into its soul. It states the bottom line, nitty-gritty, deepest intentions that guide its operations through ups and downs like its very own north star. It’s the pulse, the heart.
Unless…
It's forgotten, and the sad page lets go of its grip on the wall and becomes a trampled-on, waded-up, piece of garbage that could still be so lovely if only someone would rescue it from the trash – if someone kind and caring would iron it out, marveling at its sincerity, and be reminded that they are holding the heart in their hands.
Dear OhioHealth Leadership Team:
It seems some of you have forgotten. Please try to remember.
“We are more than a health system.
We are a belief system.
We are OhioHealth.”
“Our Mission, Vision, Values and Pledge
Our Mission
To improve the health of those we serve.
Our Vision
To provide exceptional care for all through experiences that earn a lifetime of trust.
Our Cardinal Value
We honor the dignity and worth of each person.
Our Values
Compassion, Excellence, Inclusion, Integrity, Stewardship
Our Pledge
We honor the dignity and worth of each person.
We believe our first responsibility is to the patients we serve. We respect the physical, emotional and spiritual needs of our patients and find that compassion is essential to fostering healing and wholeness.
We believe our patients and their families deserve the best possible healthcare experience. We are committed to the pursuit of excellence in all that we do. Teaching and learning are fundamental in our efforts.
We believe we are accountable to our communities for our stewardship. We have a special concern for the poor, and are committed to making quality healthcare available to all. Our decisions will serve our communities in the present and preserve our mission into the future.
We believe our actions and decisions must reflect a faithful balance of our core values. We will act with absolute integrity and expect the same of those who work with us.
We believe our people are the source of our success. Our organization must reflect the rich diversity of our communities. We will respect, embrace and derive strength from our differences. We are committed to providing a work environment that enables our employees to fulfill their professional, family and community responsibilities.
We believe that spiritual diversity within our organization must be respected and celebrated. Our relationship with the United Methodist Church grounds us in a strong moral and ethical foundation. Throughout the organization, we exist to serve others.
Our every action must advance our mission: To improve the health of those we serve.”
https://www.ohiohealth.com/about-us/
Liz Florentino, Survivor on a Mission
Patient Rights Advocate
Author of Angels, Bullies, & Brick Walls: Lessons from Surviving Medical Malpractice
https://www.youtube.com/@survivoronamission
#ReformTortReform